Shipping & Returns
- Shipping & Delivery
- Shipping Costs
- Returns & Exchanges
- Return Shipping
- Ordering Spare Parts for Suzuki
Shipping and Delivery
We ship to all Australian States and Territories via Australia Post Express Post or Couriers Please.
Items that are in stock generally are shipped the same day. Parts that we have to obtain from our local supplier we will generally ship in 2 to 3 days.
In some circumstances the genuine spare part you will need to be ordered from the Suzuki or KTM factory, which can take between two and four weeks.
We will contact you if this occurs.
We do not ship internationally.
We have standard charge of $9.50 for all parts except large items such as plastics, seats or fuel tanks. We will contact you with a cost for shipping if you are ordering large or bulky items.
All Suzuki and KTM genuine parts that we sell are covered by the manufacture’s warranty.
All of the accessories are covered by the manufactures or importer’s warranty. All warranty claims will be handled by our staff as quickly as possible, however all claims are subject to the manufacture or importer terms and conditions.
Returns and Exchanges
If your item is the wrong size you can exchange it within 14 days of delivery.
Please contact us on 08 8261-9955. Monday to Friday 8.30am – 5.30pm Saturday 9.00am – 1.00pm. You will need to send it back to us in the original box or packaging in new unused condition.
(If you use or damage it, we won’t exchange it. It must be in the original undamaged box or packaging.)
Electrical items or backordered spare parts are not returnable under any circumstances. Handling fees may apply.
Shipping and return shipping costs are non refundable.
Please contact us on 08 8261-9955. Monday to Friday 8.30am – 5.30pm Saturday 9.00am – 1.00pm. You will need a return Authorization Number before sending an item back.
Ordering Spare Parts for Suzuki
To ensure that you get the correct Suzuki spare parts please enter your VIN Number (Vehicle Identification Number) into the parts finder. This is the best by way to identify your Suzuki motorcycle model. The VIN Number is generally located in the head stem of your Suzuki motorcycle. It is 17 digits long and contains letters and numbers.
If you don’t enter your VIN we can’t guarantee that you have ordered the correct spare parts and in some cases we won’t be able to exchange them.